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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each page. A pop-up window will show up. It comprises elaborate information about all the operations that you can carry out on that particular page. Each pop-up window appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich collection of tutorial videos describing how to work with our hosting Control Panel. They're made for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you searching for, have a glimpse at our extensive Frequently Asked Questions database, which contains questions asked by real clients and provides real solutions. We periodically update our FAQ section with new entries in order to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of support engineers available 24-7 and eager to assist you with any problem. Each support ticket you open will be answered within 1 hour (the average response time is only 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 269048

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com